作者 | 日期 08 January 2026
Swabian Instruments is dedicated to providing the highest level of support to all customers. Our support team, composed of application scientists with expertise in photonics and quantum optics, timing & frequency, life sciences, and software development, is readily available to address users’ needs and collaborate closely to achieve their research goals.
As the team manages a growing number of technical support requests with the rise in users, they continue to guarantee high-quality support in a timely manner. With an average first response time of just 4 hours, users can rely on timely, knowledgeable, and results-driven support. Beyond troubleshooting, we collaborate closely with researchers to build and optimize experimental setups, ensuring our instruments reach their full potential.
By combining technical expertise with a genuine commitment to partnership, Swabian Instruments empowers scientists and engineers worldwide to push the boundaries of what’s possible.
Our mission is to provide researchers with tools that are not only powerful but also intuitive and reliable. We’re proud to see our community echo that commitment:
Spaictra highlights how our online resources and tutorials make learning and implementation simple, describing them as “very helpful and straightforward.”
University of Rome researcher has been using Swabian Instruments since the Time Tagger 20 was available on the Market. We always received great support, and our feedback on the GUI was always well received and implemented into a great interface, which we now use routinely in the lab. The Python APIs and the example lists were fundamental to building our own data collection and analysis software.
CERN Researcher reports that their team has been using the Time Tagger X successfully and extensively for nearly a year, noting how “remarkable, how easy it was and is to set up measurements.”
QUANTINUUM’s R&D team reports thanks to the Swabian Development team for the comprehensive list of Python examples provided with the software, saying, “These examples were extremely useful in the beginning of my project to understand the Time Tagger 20 and perform the first measurements. Thank you again!"
Technical University of Munich Researcher shares a perspective from the lab: “The Time Tagger with its API is one of the most outstanding pieces of laboratory equipment I have been using during my PhD. The support I have received from the team at Swabian Instruments in the past years has always been exceptional.”
Our support team has also developed an in-depth FAQ page that details frequently asked questions regarding Time Tagger setup, hardware operations and settings, API and measurements, and data transfer rates. These pages include any necessary information to understand frequently asked questions, as well as steps to troubleshoot common issues. Furthermore, our user manual details tutorials that offer in-depth guides that are valuable for users seeking to quickly set up analyses within specific topics/applications, and device documentation on the features included in the Time Tagger Software.
Have questions for our team? Send an email to support@swabianinstruments.com to get in contact with the Support Team.